CNC machining service FAQ


FAQS Lonwang Hardware Co.,LTD

We’ve put together a short list of our most frequently asked questions. This list is not extensive so if you have any additional questions about your project please contact us.

Quality service

Great support


Flexible schedule

Q: Are you manufacturer or trader?

A: Etone Technology is a full-service ISO 9001:2015 certified precision machine shop. We have a variety of CNC Machining centers giving us the flexibility, capability and responsiveness to produce high quality precision components within short lead times.

Q: What industries do you serve?

A: For over 20 years, we have been delivering precision components to our valued clients across industries, including security, lighting, medical devices, 3D printer, oil & gas, electronics, automotive, machinery, robotics, construction, transportation, and more.

Q: What is your normal order turn around time?

A: The normal turnaround time is 3-4 weeks, however we can accommodate shorter lead times if needed.

Q: How much time do you need to quote?

A: Usually a quotation for a product is sent within 24 hours after we receive enquiry with all the necessary details.

Q: What CAD formats do you accept?

A: We can work with most files, however, we prefer .STP file, .STEP file, .DWG file or PDF.

Q: Can you do assembly work?

A: Yes, we do perform assembly work if requested.

Q: How are machined parts packaged?

A: In-box packaging: foam, bubble bag, plastic bag, paper.
Outer box packaging: hard cardboard boxes, wooden boxes.
Custom packaging is available.

Q: Where is your company located?

A: Our manufacturing facility is located at Xianxi Industrial Gardan,Shatou,Zhen’an Road,Chang’an,Dongguan,China

Q: What areas do you serve?

A: Our customers are mainly in the United States, Canada, Mexico, Europe, Australia, New Zealand, Japan, South Korea, Israel and Singapore.

Q: Can i trust your quality?

A: Lonwang Hardware Co.,LTD. is proud to be ISO 9001:2015 certified, allowing us to give customers complete confidence in our control over materials and processes. You are assured our services meet industry quality standards.

Q: What is the minimum order quantity?

A: There is no minimum order quantity. Feel free to bring your project and we’ll complete it for you.

Q: What do you need to make a quotation?

A: To make a good quotation should be sure by the following things:

  1. Products drawings or CAD files.
  2. The quantity of products you are going to make

Q: Do you provide samples?

A: Yes, you need pay sample fee and shipping fee. The sample fee can be refunded when the order is placed, so the sample is free.

Q: Can you help design my product?

A: Yes. We can assist with your design requirements and suggest the most cost effective way to produce your components.

Q: What payment methods can you accept?

A: We accept T/T, D/P, L/C, Paypal, Western Union, Payoneer, Alibaba Trade Assurance, Bank Transfer.

Q: What are your opening times?

A: Monday to Saturday, 9 am to 9 PM Beijing time, you can submit your order on our website or via email 24/7.

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Confidential Agreement
Keep the privacy and confidentiality of the information which has been consigned to us.
10+ Years Experience
Has more than 10 years of experience specializing in customized CNC milling machining, turning machining and sheet metal fabrication.